Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at hello@wagosa.com and we'll guide you through the process. Items sent back without prior authorisation will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We'll assess the issue and make it right as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Pet food, treats, and consumables
- Opened grooming or personal care products
- Custom or personalised items (e.g. engraved tags, bespoke orders)
- Gift cards
- Sale items
If you're unsure whether your item is eligible, please get in touch before sending anything back.
Exchanges
The quickest way to exchange an item is to return it and place a new order once the return is accepted.
European Union — 14-Day Cooling-Off Period
As we are based in Ireland and ship within the EU, you have the right under EU consumer law to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be unused, in its original condition and packaging, with proof of purchase. This right does not apply to perishable goods, opened hygiene products, or custom items as listed above.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@wagosa.com